Appointments
To schedule an appointment, call our office at 910-572-1785
between the hours of 8:00 a.m. and 4:30 p.m., Monday – Thursday and Friday 8:00 a.m. until noon. When you need to schedule an appointment, it is very important to call ahead. However, we are aware that emergencies arise. We will attempt to accommodate your urgent medical needs as efficiently as possible. We ask that you arrive 15 minutes early in order for us to copy your insurance care and update any demographic information
Confirmation and Cancellations
Our staff gives reminder calls to each patient 1-2 days prior to their appointment. We do require a 24 hour notice for cancellations. If you are more than 15 Minutes late for your appointment, you may be asked to reschedule.
Not showing for an appointment will result in a charge added to your account.
Not showing for an appointment 3 consecutive times may result in a dismissal.
New Patients
Our office welcomes new patients. We ask that new patients arrive 30 minutes
prior to your scheduled visit. You will be asked to fill out a registration form
and a history form. You must bring all insurance cards and co-pay.
What To Bring
There are a few important items you will need to bring with you to your
appointment. They are as follows:
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- Your insurance card.
- All current prescriptions and/or over-the counter medications
you are taking, including dose and frequency. This will allow
your provider to make sure you are on the right combination
of medications.
- A list of any herbal supplements or vitamins you are taking,
since any of these can affect your body and its reaction to
order medications we may prescribe for you.
- Pertinent information about your medical and surgical history.
- If possible, please have your previous medical records sent to
office prior to your visit.
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NO SURPRISE ACT – BALANCE BILLING
Good Faith Estimates for Uninsured (or Self-pay) Individuals
What Does This Mean
Beginning January 1, 2022, All RHCs are to provide a good faith estimate of expected charges for items and services to an uninsured (or self-pay) individual seeking care or price information from that RHC. Self-pay or uninsured are defined as an individual that:
Does not have health insurance coverage for an item or service for which they seek care; or has health insurance coverage for such items/services but does not wish to have a claim submitted to their health plan for the item or service.
The Good Faith Estimate shows the cost of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created.
The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to (appeal) the bill.
If you are billed for more than this Good Faith Estimate, you have the right to dispute the bill.
You may contact the health care provider or clinic to let them know the billed charges are higher than the Good Faith Estimate, and ask to negotiate the bill, or ask if there is financial assistance available.
You may also start a dispute resolution process with the U.S. Department of Health and Human Services. If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days of the date on the original bill.
There is a $25.00 fee to use the dispute process. If the agency reviewing your dispute agrees with you, then you will have to pay the price on the Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount.
To learn more and get a form to start the process, go to www.cms.gov/nosurprises
If you have any questions, please contact our office at 910-572-1785.
(Keep a copy of this Good Faith Estimate in a safe place or take pictures of it. You may need it if you are billed a higher amount).
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